Terms & Conditions

Payment

We accept payment from credit and debit cards, or using a Paypal account.

Credit and debit card transactions are handled through PayPal™ Pro, but you don't need a PayPal account to make an order. We accept all Meastro, Mastercard, Visa, Visa Electron and Solo cards. You will be redirected to the secure PayPal website when you place an order. You will receive an email confirmation when we have received your payment.

Please note: We currently do not accept American Express.

 

Returns

 

PLEASE NOTE: During the Christmas period we will be extending the time period of our Returns Policy. All orders placed on or after the 22nd November 2016 can be returned to us by 8th January 2017.

 

We will refund or exchange any item you are not completely happy with if you return it to us in saleable condition within 14 days of receipt. A returns slip will be included in your parcel. Please fill out all the details and send this back with the item. Refunds will be credited to you via the original method of payment.

Please also note that items must be returned ‘as new’ i.e., unworn and with all of the labels and tickets intact. We will not accept returns for any non-faulty items that have been worn, washed, and/or tags removed.

Postage and packaging charges will not be refunded.

If you have received a faulty item please get in touch within 14 days of receipt. We will do all we can to resolve the matter as quickly as possible.

If you have been delivered the wrong item please get in touch within 14 days of receipt. We will do all we can to resolve the matter as quickly as possible.

Items bought online can be returned to our Bristol store for a refund with proof of purchase.

This returns policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.

 

Shipping and Delivery

Christmas 2016 Delivery Times

To ensure that you receive your order by Christmas Eve, please place you order by the dates below:

International Delivery - Monday 5th December

Europe Delivery - Wednesday 7th December

UK Standard Delivery - Monday 19th December

UK First Class delivery - Tuesday 20th December

Please note that delivery time for UK orders is currently 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within five working days, please contact our Customer Services department by sending an email to contactus@foxandfeather.co.uk

If you live in the UK you have three different delivery options:

  • Standard delivery £2.95 or FREE on orders over £50- delivered within 3-5 working days.
  • First Class delivery £4.30- delivered within 1-3 working days.
  • Collect in store FREE- pick up from our Bristol store.

Deliveries are made by Royal Mail. A signature is required on delivery. Deliveries are usually made between 8am and 6pm. If you are not usually at home during these hours, you can provide an alternative delivery address, such as a work address.

If you do miss a delivery, Royal Mail will leave a card. Please follow the instructions on the card to re-arrange delivery or collect from your local Royal Mail depot.

International shipping:

SHIPPING TO EU: We deliver to EU countries for a cost of £11.95. The countries we deliver to are Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain & Sweden. Delivery time for orders to EU countries is 4-6 working days.

SHIPPING TO AUSTRALIA: We deliver to Australia for a cost of £19.00. Delivery time for orders to Australia is 6-10 working days.

SHIPPING TO USA AND CANADA: We deliver to USA and Canada for a cost of £12.95. Delivery time for orders is 5-10 working days.

Please contact us for a quote if you live elsewhere. 

Out of Stock

Occasionally items purchased online may not be available. If this is the case we will get in contact immediately to either offer a full refund, an exchange for another item or inform you of the expected delivery time of the item.

 

Intellectual Property Rights

Intellectual Property Rights - The designs and content rights of this website are owned by Fox + Feather. They are protected by copyright and intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without explicit consent.

All trademarks, product designs and company names or logos featured on this website are the property of their owners.

 

Company Information

 

Fox + Feather

43 Gloucester Road

Bristol

BS7 8AD

contactus@foxandfeather.co.uk

0117 3292575

 

VAT No: 128 8157 93

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