Frequently Asked Questions

Do you do UK next day delivery?

We do not currently offer UK next day delivery. If you live in the UK you have three different delivery options:

  • Standard delivery £2.95 or FREE on orders over £50- delivered within 3-5 working days (where our staffing levels allow).
  • Collect in Store FREE- pick up from our Bristol store during specified hours, please email us for a time slot
  • Local Drop Off- we will deliver your order FREE to any BS7 postcode. 1-3 days (where our staffing levels allow).

  • Do you do same day delivery?

    Not under the current circumstances- but do email us if you have an urgent order and we will do our best to deliver local Bristol orders by hand where possible. Email


    Do you do International shipping?

    SHIPPING TO EU: Yes. We currently deliver to EU countries for a cost of £11.95. The countries we deliver to are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain & Sweden. Delivery time for orders to EU countries is 4-6 working days.

    SHIPPING TO BULGARIA: Yes. We deliver to Bulgaria for a cost of £19.00. Delivery time for orders to Bulgaria is 5-10 working days.

    SHIPPING TO AUSTRALIA: Yes. We deliver to Australia for a cost of £19.00. Delivery time for orders to Australia is 6-10 working days.

    SHIPPING TO USA AND CANADA: Yes. We deliver to USA and Canada for a cost of £12.95. Delivery time for orders is 5-10 working days.

    Please contact us for a quote if you live elsewhere.


    My order has not arrived yet, what should I do?

    If your order has not arrived within 3-5 days, we're here to help. Before getting in contact with us, please check the following:

    Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. If you notice any problems, get in touch at

    Have you received an attempted delivery card?  Your parcel may be awaiting collection at a local Post Office or depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf.

    If you still can't find your parcel, please email us at and quote your order number. We'll do our best to locate your parcel straightaway.


    Do you have a size chart?

    We want every item you receive to fit properly. Please check below for measurements and conversions.


    SINGLE  SIZES (cm / inch)                                   

                       XS / 8              S / 10              M / 12              L / 14              XL / 16

    BUST        82 / 32.5          88 / 34.5         93 / 36.5           99 / 39            104 / 41

    WAIST       64 / 25             69 / 27             74 / 29             79 / 31             84 / 33

    HIPS          89 / 35            93 / 36.5           99 / 39           104 / 41            109 / 43



    S/M                                    M/L                                    0/S (one size)

    6-10                                  12-14                                  8-12



    UK                   6                  8                  10                  12                  14                  16

    US                   2                  4                   6                    8                   10                  12                 

    EU                  34                36                 38                  40                   42                  44



    S                    36 - 38"                    91 - 96 cm

    M                   38 - 40"                    96 - 101 cm

    L                    40 - 42"                  101 - 106 cm

    XL                  42 - 44"                  106 - 111cm


    Please remember that some brands do vary and this should be used as a guide.

    If you need any assistance please do not hesitate to get in touch at


    Do you do gift wrapping?

    Sorry, we do not currently offer a gift wrapping service.


    Do you do gift vouchers?

    Yes! You can find them in our gifts collection by clicking here.


    I can’t find the answer to my question - what shall I do next?

    Don’t worry, just get in touch with us at and we’ll do all we can to help.

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