Frequently Asked Questions
Do you do UK next day delivery?
We do not currently offer UK next day delivery. If you live in the UK you have three different delivery options:
Standard delivery £2.95 or FREE on orders over £50- delivered within 3-5 working days.
First Class delivery £4.30- delivered within 1-3 working days.
Collect in store FREE- pick up from our Bristol store.
Do you do International shipping?
SHIPPING TO EU: Yes. We currently deliver to EU countries for a cost of £11.95. The countries we deliver to are Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain & Sweden. Delivery time for orders to EU countries is 4-6 working days.
SHIPPING TO AUSTRALIA: Yes. We deliver to Australia for a cost of £19.00. Delivery time for orders to Australia is 6-10 working days.
SHIPPING TO USA AND CANADA: Yes. We deliver to USA and Canada for a cost of £12.95. Delivery time for orders is 5-10 working days.
Please contact us for a quote if you live elsewhere.
My order has not arrived yet, what should I do?
If your order has not arrived within 3-5 days, we're here to help. Before getting in contact with us, please check the following:
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. If you notice any problems, get in touch at email@example.com.
Have you received an attempted delivery card? Your parcel may be awaiting collection at a local Post Office or depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf.
If you still can't find your parcel, please email us at firstname.lastname@example.org and quote your order number. We'll do our best to locate your parcel straightaway.
Do you have a size chart?
We want every item you receive to fit properly. Please check below for measurements and conversions.
SINGLE SIZES (cm / inch)
XS / 8 S / 10 M / 12 L / 14 XL / 16
BUST 82 / 32.5 88 / 34.5 93 / 36.5 99 / 39 104 / 41
WAIST 64 / 25 69 / 27 74 / 29 79 / 31 84 / 33
HIPS 89 / 35 93 / 36.5 99 / 39 104 / 41 109 / 43
S/M M/L 0/S (one size)
6-10 12-14 8-12
UK 6 8 10 12 14 16
US 2 4 6 8 10 12
EU 34 36 38 40 42 44
S 36 - 38" 91 - 96 cm
M 38 - 40" 96 - 101 cm
L 40 - 42" 101 - 106 cm
XL 42 - 44" 106 - 111cm
Please remember that some brands do vary and this should be used as a guide.
If you need any assistance please do not hesitate to get in touch at email@example.com
Is it possible to return an item that was bought online as a gift more than 14 days before the Christmas holiday period?
Yes! During the Christmas period we will be extending the time period of our Returns Policy. All orders placed on or after the 22nd November 2015 can be returned to us by 10th January 2016.
Do you do gift wrapping?
Sorry, we do not currently offer a gift wrapping service.
Do you do gift vouchers?
Yes! You can find them in our gifts collection by clicking here.
I can’t find the answer to my question - what shall I do next?
Don’t worry, just get in touch with us at firstname.lastname@example.org and we’ll do all we can to help.