OUR ONLINE STORE IS OPEN. UK DELIVERY IN 3-10 DAYS.

Frequently Asked Questions

Do you do gift wrapping?

Yes! You can add Gift Wrap to your order. We will carefully wrap your gift in tissue paper and make sure no prices are included. You can also add a note to let somebody know you are thinking of them. Just select 'gift wrap' at the checkout for £2.99.

Do you do gift vouchers?

Yes! You can find them in our gifts collection by clicking here.

When can I collect my "LOCAL PICKUP" click and collect order?

Orders are generally ready within 1 working day. You will receive a notification when your order is ready to collect.

When our store is open and trading as normal (ie lock down restrictions are lifted) you can collect your order between these hours:

Monday-Saturday 10-5 , Sunday 12-4

When our store is closed due to lockdown you can collect your order between these hours:

Monday-Friday 10-2, Saturday 10-1

 

I am local- can I drop off a RETURN to your Bristol store?

Yes- returns can be dropped off directly to us. Please be sure to include your order number and contact details. Drop off times are the same as above, and vary depending on lockdown restrictions.

 

Do you do UK next day delivery?

We do not currently offer UK next day delivery.

UK Delivery:

If you live in the UK you have two different delivery options:

  • Standard delivery £3.95 or FREE on orders over £50- delivered within 4-10 working days (where our staffing levels allow).
  • Collect In Store- pick up your order from our Bristol store (FREE). 

Do you do same day delivery?

Not under the current circumstances- but do email us if you have an urgent order and we will do our best to deliver local Bristol orders by hand where possible. Email clare@foxandfeather.co.uk.

Do you do International shipping?

*TEMPORARILY SUSPENDED UNTIL FURTHER NOTICE*

International shipping:

SHIPPING TO EU: We deliver to EU countries for a cost of £11.95. The countries we deliver to are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain & Sweden. Delivery time for orders to EU countries is 10-15 working days.

SHIPPING TO BULGARIA: We deliver to Bulgaria for a cost of £19.00. Delivery time for orders to Bulgaria is 10-15 working days.

SHIPPING TO AUSTRALIA: We deliver to Australia for a cost of £19.00. Delivery time for orders to Australia is 10-20 working days.

SHIPPING TO USA AND CANADA: We deliver to USA and Canada for a cost of £12.95. Delivery time for orders is 10-20 working days.

Please contact us for a quote if you live elsewhere.

I don't have a returns slip in my parcel, what should I do?

No problem. Just pop your items back to us (remember to include your name and order number) at this address:


Returns Department

Fox + Feather
41 Gloucester Road,
Bristol
BS7 8AD
UK.

 

We strongly recommend that you used a tracked postal service.

My order has not arrived yet, what should I do?

If your order has not arrived within the period stated above, we're here to help. Before getting in contact with us, please check the following:

Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. If you notice any problems, get in touch at contactus@foxandfeather.co.uk.

Have you received an attempted delivery card?  Your parcel may be awaiting collection at a local Post Office or depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf.

If you still can't find your parcel, please email us at contactus@foxandfeather.co.uk and quote your order number. We'll do our best to locate your parcel straight away.

 

Planning to visit our store? Here's all the info you will need:

Where is the store? You can find us at41 Gloucester Road, Bristol BS7 8AD.

This was previously our sister store, called Ida. Now, Fox + Feather and Ida are combined under one roof and are now just called Fox + Feather! 

Do I need an appointment? To keep our customers and staff safe, we are limiting the amount of customers allowed in the shop at any one time This means you may need to queue outside during busy periods. If you don't want to queue, you can book an appointment. This will guarantee you can walk straight in, at the time you have booked for. Appointments are free, and easy to book.

You can book an appointment to visit us by clicking here.

Can I try clothes on? You need to book an appointment if you want to try clothes on during your visit. You can book an appointment to visit us by clicking here. Alternatively you can buy and take clothes home to try. We have a 28 day returns policy if anything isn't quite right.

 

Usual Opening Hours (updated for start date April 12th 2021)

Mon-Sat 10-5, Sun 12-4. 

Fitting rooms by appointment only- book online here

Do you have a size chart?

We want every item you receive to fit properly. Please check below for measurements and conversions.

 

SINGLE  SIZES (cm / inch)                                   

                   XS / 8              S / 10              M / 12              L / 14              XL / 16

BUST        82 / 32.5          88 / 34.5         93 / 36.5           99 / 39            104 / 41

WAIST       64 / 25             69 / 27             74 / 29             79 / 31             84 / 33

HIPS          89 / 35            93 / 36.5           99 / 39           104 / 41            109 / 43

 

DUAL SIZES

S/M                                    M/L                                    0/S (one size)

6-10                                  12-14                                  8-12

 

SIZE CONVERSION

UK                   6                  8                  10                  12                  14                  16

US                   2                  4                   6                    8                   10                  12                 

EU                  34                36                 38                  40                   42                  44

 

CHEST SIZES

S                    36 - 38"                    91 - 96 cm

M                   38 - 40"                    96 - 101 cm

L                    40 - 42"                  101 - 106 cm

XL                  42 - 44"                  106 - 111cm

 

Please remember that some brands do vary and this should be used as a guide.

If you need any assistance please do not hesitate to get in touch at contactus@foxandfeather.co.uk

 

Do you do gift wrapping?

Yes! You can add Gift Wrap to your order. We will carefully wrap your gift in tissue paper and make sure no prices are included. You can also add a note to let somebody know you are thinking of them. Just select 'gift wrap' at the checkout for £2.99.

 

Do you do gift vouchers?

Yes! You can find them in our gifts collection by clicking here.

  

I can’t find the answer to my question - what shall I do next?

Don’t worry, just get in touch with us at contactus@foxandfeather.co.uk and we’ll do all we can to help.

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