Frequently Asked Questions
Do you do UK next day delivery?
We do not currently offer UK next day delivery.
If you live in the UK you have two different delivery options:
- Standard delivery £3.95 or FREE on orders over £50- delivered within 4-10 working days (where our staffing levels allow).
- Collect In Store- pick up your order from our Bristol store (FREE).
Do you do same day delivery?
Not under the current circumstances- but do email us if you have an urgent order and we will do our best to deliver local Bristol orders by hand where possible. Email email@example.com.
Do you do International shipping?
SHIPPING TO EU: We deliver to EU countries for a cost of £11.95. The countries we deliver to are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain & Sweden. Delivery time for orders to EU countries is 10-15 working days.
SHIPPING TO BULGARIA: We deliver to Bulgaria for a cost of £19.00. Delivery time for orders to Bulgaria is 10-15 working days.
SHIPPING TO AUSTRALIA: We deliver to Australia for a cost of £19.00. Delivery time for orders to Australia is 10-20 working days.
SHIPPING TO USA AND CANADA: We deliver to USA and Canada for a cost of £12.95. Delivery time for orders is 10-20 working days.
Please contact us for a quote if you live elsewhere.
My order has not arrived yet, what should I do?
If your order has not arrived within the period stated above, we're here to help. Before getting in contact with us, please check the following:
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. If you notice any problems, get in touch at firstname.lastname@example.org.
Have you received an attempted delivery card? Your parcel may be awaiting collection at a local Post Office or depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf.
If you still can't find your parcel, please email us at email@example.com and quote your order number. We'll do our best to locate your parcel straight away.
Planning to visit our store? Here's all the info you will need:
Where is the store? As a temporary measure while social distancing rules apply, we have combined our two bricks and mortar shops into one easy to shop location! The full collections from both stores are now available to browse at:
41 Gloucester Road, Bristol BS7 8AD.
This was previously our sister store, called Ida. Now, Fox + Feather and Ida are combined under one roof. Perfect!
Do I need an appointment? To keep our customers and staff safe, we are limiting the amount of customers allowed in the shop at any one time This means you may need to queue outside during busy periods. If you don't want to queue, you can book an appointment. This will guarantee you can walk straight in, at the time you have booked for. Appointments are free, and easy to book.
You can book an appointment to visit us by clicking here.
Can I try clothes on? Yes, but you need to book an appointment if you want to try clothes on during your visit. You can book an appointment to visit us by clicking here. Alternatively you can buy and take clothes home to try. We have a 28 day returns policy if anything isn't quite right.
Opening Hours (updated AUG 2020)
Wed 5-7pm by appointment only- book online here
Sunday, Monday and Bank Holidays CLOSED
Do you have a size chart?
We want every item you receive to fit properly. Please check below for measurements and conversions.
SINGLE SIZES (cm / inch)
XS / 8 S / 10 M / 12 L / 14 XL / 16
BUST 82 / 32.5 88 / 34.5 93 / 36.5 99 / 39 104 / 41
WAIST 64 / 25 69 / 27 74 / 29 79 / 31 84 / 33
HIPS 89 / 35 93 / 36.5 99 / 39 104 / 41 109 / 43
S/M M/L 0/S (one size)
6-10 12-14 8-12
UK 6 8 10 12 14 16
US 2 4 6 8 10 12
EU 34 36 38 40 42 44
S 36 - 38" 91 - 96 cm
M 38 - 40" 96 - 101 cm
L 40 - 42" 101 - 106 cm
XL 42 - 44" 106 - 111cm
Please remember that some brands do vary and this should be used as a guide.
If you need any assistance please do not hesitate to get in touch at firstname.lastname@example.org
Do you do gift wrapping?
Sorry, we do not currently offer a gift wrapping service. But please do email us of you have a special request and we will do our best! email@example.com
Do you do gift vouchers?
I can’t find the answer to my question - what shall I do next?
Don’t worry, just get in touch with us at firstname.lastname@example.org and we’ll do all we can to help.