Frequently Asked Questions
STORE OPENING HOURS
Monday-Saturday 10-5
Sunday 12-4 (Dec 2022 open 11-5 on Sun 4th, 11th, 18th)
- Christmas Eve until 3pm.
- Closed Christmas Day, Boxing Day and 27th Dec.
- New Years Eve until 3pm.
- Closed New Years Day.
What is the cut-off date for Uk Pre-Christmas Delivery?
LAST ORDERS FOR PRE-CHRISTMAS DELIVERY 2022:
For UK deliveries please place your order by Dec 19th to ensure your parcel reaches you before Christmas.
For International shipping please refer to the info below regarding estimated shipping times.
Do you do gift wrapping?
Yes! You can add Gift Wrap to your order. We will carefully wrap your gift in tissue paper and make sure no prices are included. You can also add a note to let somebody know you are thinking of them. Just select 'gift wrap' at the checkout for £2.99.
Do you do gift vouchers?
Yes! You can find them in our gifts collection by clicking here.
When can I collect my "LOCAL PICKUP" click and collect order?
Orders are generally ready within 1 working day. You will receive a notification when your order is ready to collect.
When our store is open and trading as normal (ie lock down restrictions are lifted) you can collect your order between these hours:
Monday-Saturday 10-5 , Sunday 12-4
When our store is closed due to lockdown you can collect your order between these hours:
Monday-Friday 10-2, Saturday 10-1
I am local- can I drop off a RETURN to your Bristol store?
Yes- returns can be dropped off directly to us within 28 days. Please be sure to include your order number and contact details. Drop off times are the same as above, and vary depending on lockdown restrictions.
Do you do UK next day delivery?
We do not currently offer UK next day delivery.
UK Delivery:
If you live in the UK you have two different delivery options:
- Standard delivery £4.95 or FREE on orders over £50- delivered within 2-5 working days.
- Collect In Store- pick up your order from our Bristol store (FREE).
Do you do same day delivery?
Not under the current circumstances- but do email us if you have an urgent order and we will do our best to deliver local Bristol orders by hand where possible. Email clare@foxandfeather.co.uk.
Do you do International shipping?
(please note we do NOT ship any products from HKliving internationally)
Yes, please see rates below:
International shipping:
SHIPPING TO EU: We deliver to most EU countries for a cost of £15.95. The countries we deliver to are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovakia, Slovenia, Spain & Sweden. Delivery time for orders to EU countries is 10-15 working days. Any additional taxes and duty to be paid by the customer.
SHIPPING TO BULGARIA: We deliver to Bulgaria for a cost of £19.95. Delivery time for orders to Bulgaria is 10-15 working days. Any additional taxes and duty to be paid by the customer.
SHIPPING TO AUSTRALIA: We deliver to Australia for a cost of £29.95. Delivery time for orders to Australia is 10-20 working days. Any additional taxes and duty to be paid by the customer.
SHIPPING TO USA AND CANADA: We deliver to USA and Canada for a cost of £29.95. Delivery time for orders is 10-20 working days. Any additional taxes and duty to be paid by the customer.
Please contact us for a quote if you live elsewhere.
I don't have a returns slip in my parcel, what should I do?
No problem. Just pop your items back to us within 28 days (remember to include your name and order number) at this address:
Returns Department
Fox + Feather
41 Gloucester Road,
Bristol
BS7 8AD
UK.
We strongly recommend that you used a tracked postal service.
My order has not arrived yet, what should I do?
If your order has not arrived within the period stated above, we're here to help. Before getting in contact with us, please check the following:
Sign into your account to check we have the correct delivery address for your order and your contact details are up to date. If you notice any problems, get in touch at contactus@foxandfeather.co.uk.
Have you received an attempted delivery card? Your parcel may be awaiting collection at a local Post Office or depot, or you may need to arrange redelivery. Check with your neighbours to see if they have accepted the parcel on your behalf.
If you still can't find your parcel, please email us at contactus@foxandfeather.co.uk and quote your order number. We'll do our best to locate your parcel straight away.
Planning to visit our store? Here's all the info you will need:
Where is the store? You can find us at: 41 Gloucester Road, Bristol BS7 8AD.
This was previously our sister store, called Ida. Now, Fox + Feather and Ida are combined under one roof and are now just called Fox + Feather!
Can I use the fitting rooms? Yes- but please be prepared to queue during busy times.
Do you have a size chart?
We want every item you receive to fit properly. Please check below for measurements and conversions.
SINGLE SIZES (cm / inch)
XS / 8 S / 10 M / 12 L / 14 XL / 16
BUST 82 / 32.5 88 / 34.5 93 / 36.5 99 / 39 104 / 41
WAIST 64 / 25 69 / 27 74 / 29 79 / 31 84 / 33
HIPS 89 / 35 93 / 36.5 99 / 39 104 / 41 109 / 43
DUAL SIZES
S/M M/L 0/S (one size)
6-10 12-14 8-12
SIZE CONVERSION
UK 6 8 10 12 14 16
US 2 4 6 8 10 12
EU 34 36 38 40 42 44
CHEST SIZES
S 36 - 38" 91 - 96 cm
M 38 - 40" 96 - 101 cm
L 40 - 42" 101 - 106 cm
XL 42 - 44" 106 - 111cm
Please remember that some brands do vary and this should be used as a guide.
If you need any assistance please do not hesitate to get in touch at contactus@foxandfeather.co.uk
Do you do gift wrapping?
Yes! You can add Gift Wrap to your order. We will carefully wrap your gift in tissue paper and make sure no prices are included. You can also add a note to let somebody know you are thinking of them. Just select 'gift wrap' at the checkout for £2.99.
Do you do gift vouchers?
Yes! You can find them in our gifts collection by clicking here.
I can’t find the answer to my question - what shall I do next?
Don’t worry, just get in touch with us at contactus@foxandfeather.co.uk and we’ll do all we can to help.